top of page

Shipping Policy

Last Updated: December 6, 2024

 

Thank you for shopping with J.N. Jewelers Online. We strive to provide you with a seamless and delightful shopping experience for our products, from browsing our website to receiving your purchases. Please read the following shipping policy carefully to understand our shipping procedures and options.

​

Order Processing Time

 

While we do our best to work quickly upon receipt of an order, all orders are processed within 4 business days. Orders are not processed or shipped on weekends or holidays.

​

Shipping Restrictions

 

We currently ship to addresses within the United States and Canada. Please note that there are restrictions on some products and destinations. If you are located in a region not serviced by our shipping carriers, we will notify you promptly and provide a refund for your order.

 

Shipping Rates & Delivery Estimates

 

  • If applicable, shipping charges for your order will be calculated and displayed at checkout.

  • We offer the following shipping methods:

    • Standard Shipping: Estimated delivery within 7-10 business days.

    • Expedited Shipping: Estimated delivery within 2-3 business days.

    • International (non-U.S.) Shipping: Estimated delivery time varies by destination.

 

Carrier

All orders are sent with the carrier of our choice and may include but are not limited to FedEx, UPS, and USPS.

 

Order Tracking and Signatures for Delivery

 

  • Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s), if available.

  • You can track your order using the tracking number(s) provided in the shipment confirmation email.

  • Please note that most orders require a signature upon delivery. It is your responsibility to ensure someone is available to sign for the package, or to make alternative arrangements for the delivery to be accepted in your absence.

  • Our commitment to securely process and ship your order ends when we have shipped your order out to you and sent you your shipping confirmation email.

 

Customs, Duties, and Taxes

 

For international orders, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Customs policies vary widely from country to country; please contact your local customs office for more information.

 

Shipping Address Accuracy

 

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Any additional charges incurred for re-shipping or redirecting packages due to incorrect address information will be the responsibility of the customer.

 

Shipping Delays

 

While we strive to deliver your order promptly, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances. We appreciate your patience and understanding in such situations.

 

Lost or Damaged Shipments

 

In the rare event that your order is lost or damaged during transit, please contact us immediately at info@jnjewelers.com so that we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.

 

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at info@jnjewelers.com. Thank you for choosing J.N. Jewelers Online.

bottom of page